Here it is: Customers Love Certify

Ongoing customer feedback is essential to any successful company, be it praise for a job well done, constructive criticism, or a proactive check-in to see if expectations are being met. At Certify, we take feedback a step further. In fact, we’re pretty much fanatical about listening to and soliciting feedback from our customers. Every support ticket, every roll out, every interaction is a chance to learn more. In addition to being a great source of ideas and inspiration, feedback also gives us a chance to understand if customers are truly happy with Certify. For us, there can be no greater measure of success.

One of our many instruments for collecting feedback is our annual customer survey. This year’s results are in and we’re pleased to report Certify customers are overwhelmingly happy to be working with us. More than that, our customers are also realizing a return on their investment from switching to the Certify automated expense management solution in a number of important ways.

Top 5 Ways Certify Customers are Achieving ROI Customers were asked to identify the most effective ways Certify is helping them recoup their initial investment in expense management automation.

Improved Efficiency in the Expense Management Process: 57% Reduction in Processing Costs (paper, postage, storage, etc.): 42% Mobile Accessibility: 40% Increased Employee Productivity: 29% Elimination of Payment for Duplicate Expenses: 20% Through the survey, customers were also asked to identify the top Certify product features that are proving to have the greatest impact for their companies and users. With efficiency toping the list for ROI, it’s no surprise to see Certify ReceiptParse™, Certify Mobile and data integration services (credit cards, corporate systems, etc.) as our highest rated offerings.

Leading Benefits with Certify When it comes to benefits, customers told us the ways Certify is helping them overcome their toughest expense reporting challenges. In addition to a simplified expense management process (79%), survey respondents also identified greater user/employee satisfaction (63%), improved visibility into spending and process (59%), shorter expense approval times (51%), and fewer instances of lost receipts (47%) as the top benefits they’re experiencing with Certify.

Benchmarking for customer happiness is critical, but we also like to know where customers are coming from as a way to keep our finger on the pulse of the marketplace. In our most recent survey, 78% switched to Certify from a manual, homegrown or Excel spreadsheet-based expense management process. As broader industry research indicates between 40-50% of companies are currently using some form of a manual system, Certify is thrilled to be leading the charge to make expense reporting easy for companies large and small.